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Does Vigorus Have a 60-Day Money-Back Guarantee? How a Refund Works
Quick answer
Yes. Every Vigorus kit bought through this route has a 60-day money-back guarantee, counted from the purchase date. Call the order desk with your order ID, then mail the bottles with tracking to the New York returns address. You pay return postage. The refund follows 3-5 business days after your return is credited.
Key facts
- Length: 60 days from the date of purchase, not from delivery.
- Covers the 2, 3 and 6 bottle kits bought through the authorized route.
- Claim: call +1 (323) 391-7352 with your order ID before you mail anything.
- Mail returns to 232 Madison Avenue, Suite 1200, New York, NY 10016, USA. The buyer pays postage.
- Refund timing: 3-5 business days after the return is credited, then 5-10 days to show on your card.
- Not published: unopened bottles after day 60, a restocking fee and a cancellation rule.
Does Vigorus have a money-back guarantee?
Yes. The guarantee is a purchase policy. It lets you return the product and get the price back inside 60 days. It promises money back, not a health result, and results differ between men.
It covers kits bought through the authorized order page. Bottles from marketplaces, resale apps or unknown shops are outside it.
| Term | What applies |
|---|---|
| Length | 60 days |
| Starts | Date of purchase |
| Kits covered | 2, 3 and 6 bottles |
| How to start | Phone the order desk and give your order ID |
| Return address | 232 Madison Avenue, Suite 1200, New York, NY 10016, USA |
| Put in the box | Full name, email and order ID |
| Return postage | Paid by the buyer; use tracking |
| Refund timing | 3-5 business days after the return is credited, then 5-10 days on your card |
| Unopened bottles after day 60 | Not published |
| Restocking fee | Not published |
How do you ask for a Vigorus refund?
There are five steps. The first is a phone call, so do not mail anything before it.
Check your dates
Look up the purchase date in your order email. The window ends 60 days after that date.
Call the order desk
Dial +1 (323) 391-7352, give your order ID and say you want a refund under the 60-day guarantee.
Pack the bottles
Use a firm box. Include a slip with your full name, email address and order ID.
Mail it with tracking
Send it to the New York returns address. Keep the postage receipt.
Watch for the credit
The refund is issued 3-5 business days after the return is credited. Your card may take 5-10 more days.
Note when you called and who answered. That log helps if anything stalls.
Can you cancel a Vigorus order?
Phone the order desk right away. Changes go through the order-status line, so call early, before the parcel leaves. A cancellation rule is not published, so no one outside the company can promise one.
After shipping, the usual route is to take delivery and then use the guarantee. Do not email the website inbox about it. That inbox cannot see orders.
How long until a Vigorus refund arrives?
Expect a few weeks from the day the box goes in the mail. There are three waits in a row.
- Your parcel travels to New York. The time depends on the postal service you pick.
- 3-5 business days after the return is credited, the refund is issued.
- 5-10 days later, your bank shows it on the card.
Business days exclude weekends and bank holidays. If 10 days pass after the credit date and the money has not shown, call the order desk again with your tracking number ready.
What falls outside the Vigorus guarantee?
- Return postage, which the buyer pays.
- Bottles bought from marketplaces or unknown shops.
- Claims that start after day 60.
- Any promise of a health result.
The original shipping charge may also not come back. That point is not published. Ask when you call if it matters to you.
Which records help when you make a Vigorus claim?
Keep four things, and keep them together in one folder or one email thread. Together they answer almost every question the order desk will ask.
- The order email, which shows your order ID and your purchase date.
- The bottles, even empty ones, until the desk tells you what to send back.
- The postage receipt and tracking number for the return.
- Your call notes: the date, the time and who you spoke to.
A small habit helps here. Photograph the bottle labels and the seal when the parcel arrives. If anything is questioned later, you have a dated record of what you received.
Does the guarantee promise that Vigorus will work?
No. It is a purchase policy, and nothing more. It lets you send the product back within the window and get the product price returned. It says nothing about libido, circulation or testosterone, and it cannot, because no result is promised.
That is why the guarantee fits a test so well. You can try one capsule a day for a fair stretch, note how you feel and decide on your own evidence. If the answer is no, the policy is the exit. If the answer is yes, you have lost nothing by checking first.
Which kit fits the 60-day window?
Only the two-bottle kit. It holds 60 capsules, so the last capsule falls on the last day of the window if you start on the day you buy. Delivery takes days, so in practice a little of the first bottle is still left.
| Kit | Paid | Days past the window | Bottles left unused on day 60 |
|---|---|---|---|
| 2 bottles | $158 | 0 | 0 |
| 3 bottles | $207 | 30 | 1 |
| 6 bottles | $294 | 120 | 4 |
Those figures assume one capsule a day from the purchase date. Ask the order desk about unopened bottles before you order a larger kit. See our post on Vigorus prices for the money side.
Frequently asked questions
How long is the Vigorus guarantee?
It is 60 days from the date of purchase. The 2, 3 and 6 bottle kits all share it.
Does the 60 days start when the parcel arrives?
No. It starts on the day you buy, so days in transit count toward the 60.
Who pays the return postage?
The buyer pays. Pay for tracking and save the receipt. No promise to refund postage is published.
How do I start a Vigorus refund?
Call the order desk at +1 (323) 391-7352 with your order ID, then mail the bottles to 232 Madison Avenue, Suite 1200, New York, NY 10016 with your full name, email and order ID.
Can I get a refund on unopened bottles after day 60?
That rule is not published. Ask the order desk before you order a three or six bottle kit.
Does the guarantee cover Vigorus bought on Amazon or eBay?
No. It covers orders placed through the authorized route only. Marketplace listings are not confirmed as authorized.
Which sources did we use?
- U.S. Food and Drug Administration (2026). Tainted Sexual Enhancement Products. Open source.
- The printed Vigorus label and the Vigorus sales page, as transcribed on the Supplement Facts and pricing pages of this site.
Our view
A money-back guarantee is the best tool a buyer has with a supplement like this. It lets you test without losing the whole price. Vigorus offers one, and the steps are written down.
Use it well. Mark the purchase date, start the capsules soon after the parcel arrives, and decide a week early. Call before you mail. Keep the receipt, the order email and your call notes.
And remember what a guarantee is not. It is not a health promise. If you feel unwell on any day, stop and speak to a doctor first.
Last updated November 4, 2026 · Medically reviewed by Dr. Landon Trost, MD, Physician