Contact
Contact Vigorus: Which Number or Email to Use
Quick answer
For Vigorus orders, tracking, changes and refunds, call the order-status line at +1 (323) 391-7352 with your order ID. The sales email is [email protected]. The website inbox, [email protected], answers questions about this site Mon-Fri 9:00am-5:00pm ET but cannot see orders. The label prints a separate distributor contact.
Which Vigorus contact should you use?
Use the order-status line for anything about a purchase. Use the website inbox only for questions about the pages on this site.
Picking the right route first saves you a second call. This table lists every contact tied to Vigorus.
| Contact | Details | Use it for | Cannot help with |
|---|---|---|---|
| Order-status line | +1 (323) 391-7352 | Orders, tracking, changes, refunds, guarantee claims | Questions about this website |
| Sales email | [email protected] | Written order questions with your order ID | Urgent changes before shipping |
| Website email | [email protected] Mon-Fri 9:00am-5:00pm ET | Page errors, typos, privacy, press | Anything about an order |
| Label distributor | Vigorus, Aurora, CO 80011 [email protected] +1 (833) 286-7076 | Printed on the label as the distributor contact | Orders bought through this site |
How do you reach the Vigorus order desk?
Call +1 (323) 391-7352. This is the order-status line listed on the Vigorus sales page.
Have your order ID ready before you call. It is in the confirmation email you got at checkout.
When are the Vigorus contact routes open?
Only the website inbox has published hours: Mon-Fri 9:00am-5:00pm ET. Hours for the order-status line and the sales email are not published.
If a call goes unanswered, try again during U.S. business hours and leave your order ID in any voicemail.
| Route | Published hours | Best for |
|---|---|---|
| Order-status line | not published | Anything time-sensitive about an order |
| Sales email | not published | Questions where you want a written reply |
| Website email | Mon-Fri 9:00am-5:00pm ET | Page errors and privacy requests |
What if you cannot reach the Vigorus order desk?
Try the second route, then keep a record. Most delays clear up once the desk has your order ID in writing.
These steps help if a call or email goes unanswered.
Email the sales team
Send your order ID and request to [email protected]. Use a clear subject line, such as "Refund request" and the order ID.
Call again later
Try a different time of day. Note each attempt with the date and time.
Watch the guarantee window
The window is 60 days from purchase. Contact the desk well before day 60, not on the last day.
Keep proof of every step
Save emails, call notes and tracking numbers until your refund lands.
How can you avoid fake Vigorus contact details?
Use only the contacts listed on this page, on the Vigorus sales page or on the label. Numbers found in random ads or social media posts may not belong to the seller.
Nobody from the order desk needs your full card number to look up an order.
- Do not give card details to someone who calls you first
- Do not pay a "refund fee" to get money back
- Do not buy from a reseller who claims to be the order desk
- Do not send passwords or bank logins by email
If something feels wrong, hang up and call +1 (323) 391-7352 yourself.
What should you have ready before you call?
Have your order ID, the email you used at checkout and a short note of what you need. That is usually enough for the desk to find your order.
For a refund or a problem bottle, a few more details help.
Find the order email
It holds your order ID and the tracking link.
Note the pack you bought
Two, three or six bottles, and the date you ordered.
Check the label
If a bottle looks wrong, note the lot number. Our reference lot is VIG-26/GO-8492.
Take a photo
A clear photo of a broken seal or a damaged box speeds up a claim.
Write down the answer
Note the date, time and what you were told. Keep it until the matter is closed.
Why does the Vigorus label list a different contact?
The label prints the distributor's own details. That is standard on supplement labels, which must name a company responsible for the product.
Those details are not the checkout desk for orders placed here. For a purchase made through this site, start with the order-status line.
The label reads: Distributed by Vigorus, Aurora, CO 80011. It also prints [email protected] and +1 (833) 286-7076.
Keep these details as a backup. The order desk remains your first stop for refunds and tracking.
When should you use the Govigorus website email?
Use [email protected] to tell us about a mistake on a page, a broken link or a privacy request. It is read Mon-Fri 9:00am-5:00pm ET.
Please do not send order numbers or card details to this inbox. It cannot act on them, and you will lose a day.
Pros
- A typo or wrong fact on a page
- A broken link or image
- A privacy or data request
- A press or partnership question
Cons
- Tracking a parcel
- Changing an address
- Asking for a refund
- Cancelling an order
Where do you mail a Vigorus return?
Mail returns to 232 Madison Avenue, Suite 1200, New York, NY 10016, USA. This address is for returned bottles only.
The guarantee runs 60 days from purchase. Call +1 (323) 391-7352 first so the desk can log your claim.
| Step | What to do |
|---|---|
| 1. Call | +1 (323) 391-7352 with your order ID |
| 2. Pack | Include your full name, email, and order ID |
| 3. Ship | Buyer pays return shipping; use a tracked service |
| 4. Wait | Refund 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card |
Full terms are on the refund policy and guarantee pages.
What are the Govigorus office and returns addresses?
There are two addresses, and they do different jobs. Sending a parcel to the wrong one can delay a refund.
Both are in New York City. Write the full suite or floor number, as each building houses many tenants.
Office
180 Maiden Lane, Floor 6, New York, NY 10038, USA. For letters about this website. Not for returns.
Returns
232 Madison Avenue, Suite 1200, New York, NY 10016, USA. For returned bottles with your full name, email and order ID.
What should you do if you have a health question about Vigorus?
Ask your doctor or pharmacist, not the order desk. The desk handles orders, and this site explains the label.
Bring the bottle or a photo of the label to the visit. The safety page lists the interactions worth raising.
Contacting Vigorus: common questions
What is the Vigorus customer service phone number?
The order-status line is +1 (323) 391-7352. It is the number given on the Vigorus sales page for orders, tracking, changes and refunds.
Can I email about my Vigorus order?
Yes, write to the sales email, [email protected], with your order ID. For anything urgent, such as a change before shipping, the phone line is faster.
Why can't the website email help with my order?
The inbox at [email protected] belongs to this website. It has no access to order records, so it cannot track, change or refund a purchase.
Should I call the number on the Vigorus label?
The label prints the distributor's details. For an order bought through this site, the order-status line is the one that can look it up.
Where do I send a Vigorus return?
Mail returns to 232 Madison Avenue, Suite 1200, New York, NY 10016, USA. Include your full name, email and order ID. You pay return shipping, so use a tracked service.
How fast is a Vigorus refund?
The stated timing is 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card. Keep your tracking number until the money arrives.
Can I visit the Govigorus office?
The office at 180 Maiden Lane, Floor 6, New York, NY 10038, USA handles mail about this website. It is not a store, and it does not take returns.
Can the order desk change my shipping address?
Call +1 (323) 391-7352 as soon as you spot the error, with your order ID and the correct address. Changes are easiest before the parcel ships, so do not wait for the tracking email.
Ready when you are
Order Vigorus from the authorized outlet
$49 to $79 a bottle, 30 capsules each. Every order has a 60-day money-back guarantee. Questions first? Call +1 (323) 391-7352.
Keep reading
Vigorus Refund Policy
Who can get a Vigorus refund, what is returned and how long the money takes.
Read →BuyingVigorus Shipping
Where Vigorus ships from, how tracking works and what is not published.
Read →About usAbout Govigorus
Who runs this site, how we earn money, and the rules we follow when we write about Vigorus.
Read →