Refund policy
Vigorus Refund Policy: How Returns and Refunds Work
Quick answer
Vigorus orders placed through this route can be refunded within 60 days of purchase. Phone +1 (323) 391-7352 with your order ID, then post the bottles to 232 Madison Avenue, Suite 1200, New York, NY 10016 with a tracking number. You cover return postage. Refunds go out 3-5 business days after the return is logged.
Who does the Vigorus refund policy cover?
It covers Vigorus kits bought through the authorized order page, when the request comes within 60 days of purchase. Bottles from other sellers fall outside it.
| Situation | Covered? |
|---|---|
| Kit bought through this route, day 1 to day 60 | Yes |
| Kit bought through this route, after day 60 | Not published; ask the desk |
| Bottles from Amazon, eBay or a resale app | No |
| Bottles given to you by someone else | Only through the original buyer's order |
| Damaged or wrong item on arrival | Phone the order desk |
The policy follows the 60-day money-back guarantee. This page covers the practical side: the return itself, the money and the paperwork.
How do you return Vigorus for a refund?
Phone first, then post the bottles. The order desk needs a claim on file before the parcel reaches the returns address.
Phone the order desk
Ring +1 (323) 391-7352 within 60 days of your purchase date. Have your order ID ready and ask for a return.
Confirm what to send
Ask which bottles to return, opened or sealed, and write down anything the desk tells you.
Add a note
Inside the box, put a slip with your full name, the email you ordered with and your order ID.
Ship it tracked
Post the parcel to 232 Madison Avenue, Suite 1200, New York, NY 10016, USA. Postage is on you, so pick a service with a tracking number.
Wait for the credit
Once the return is logged, the refund goes out in 3-5 business days. Allow 5-10 more days for your card.
Where do Vigorus returns go?
Returns go to 232 Madison Avenue, Suite 1200, New York, NY 10016. Do not send them to the office address or the distributor on the label.
| Address | What it is for |
|---|---|
| 232 Madison Avenue, Suite 1200, New York, NY 10016, USA | Returned bottles |
| 180 Maiden Lane, Floor 6, New York, NY 10038, USA | Company office, not for returns |
| Vigorus, Aurora, CO 80011 | Distributor printed on the bottle label, not for returns on orders placed here |
What money comes back on a Vigorus refund?
The product price comes back. The postage you pay to send the bottles back does not, since the buyer pays return shipping.
Pros
- Kit price, once the return is logged
- Paid back to the card you used
- Issued 3-5 business days after the return is credited
Cons
- Return postage, paid by you
- Original shipping charge: not published
- Restocking or handling fee: not published
If a charge on your statement does not match what you expected, phone the desk and ask for a breakdown.
How long until a Vigorus refund reaches your card?
There are three waits in a row: postage to New York, 3-5 business days to issue the refund, then 5-10 days for your bank to post it.
| Stage | Typical wait | What you can check |
|---|---|---|
| Your parcel in transit | Depends on the postal service | Tracking number |
| Return credited, refund issued | 3-5 business days | Ask the order desk |
| Refund posts to card | 5-10 days | Your card statement or bank app |
Weekends and bank holidays do not count as business days. A return that lands on a Friday may not be logged until the next week.
What if Vigorus arrives damaged or the order is wrong?
Phone +1 (323) 391-7352 before you open anything. The desk handles orders, tracking, changes and refunds, so it can decide on a fix.
- Photograph the outer box and each bottle
- Count the bottles against your kit size
- Check each safety seal
- Keep all packing until the desk replies
The label says not to use the product if the safety seal is damaged or missing. That rule holds even if the rest of the bottle looks fine.
Should you file a chargeback for a Vigorus order?
Start with the order desk. A card dispute is a last step, used when a seller does not respond.
Disputes can take weeks, and the seller's refund may pause while the bank reviews the case. Keep your call notes and tracking receipt either way. They are the proof a bank asks for.
Which contact handles Vigorus refunds?
The order-status line at +1 (323) 391-7352 is the one to use. It is printed on the Vigorus sales page for orders, tracking, changes and refunds.
More ways to reach the right person are on the contact page.
Can the Vigorus refund policy change?
Yes. Kit prices and return terms can change on the sales page, and the version in force when you bought is the one to ask about.
Save a copy of your order email and a screenshot of the kit you picked. If a rule seems different later, those records show what you agreed to. The terms on this page were last checked on September 22, 2026. Phone the desk to confirm them before you post a return.
What should the note in a Vigorus return say?
Keep it short and easy to match to your order. Three details are required, and two more help.
Required
Your full name, the email address on the order, and the order ID from your confirmation email.
Helpful
The date you phoned the order desk and a line saying "Return under the 60-day guarantee."
Leave out
Card numbers, your date of birth and any passwords. The desk does not need them to match a return.
How does the kit size affect a Vigorus refund?
Kit size decides how much of the order you can use before the 60 days run out. A 2-bottle kit is used up right on day 60; larger kits are not.
| Kit | Paid | Bottles left unused on day 60 (1 capsule a day) |
|---|---|---|
| 2 bottles | $158 | 0 |
| 3 bottles | $207 | 1 |
| 6 bottles | $294 | 4 |
Those numbers assume you start on the day you buy. In practice you start after delivery, so a little of the first bottle is usually left too. Whether sealed bottles are refundable after day 60 is not published.
How should you pack Vigorus bottles for return?
Use a small, firm box and fill the gaps so the bottles do not rattle. A padded envelope can crush a cap or split a seal.
- Close every cap tightly, even on empty bottles
- Wrap the bottles in paper or bubble wrap
- Put the note on top, inside the box
- Tape the box on every seam
- Keep the postage receipt until the refund posts
Loose capsules or a leaking bottle can hold up a return while the desk sorts it out. Take a moment to pack it well, and ask the desk if you are unsure what to include.
Vigorus refund policy FAQ
Who can ask for a Vigorus refund?
Anyone who bought a Vigorus kit through the authorized route and asks within 60 days of the purchase date.
Is the refund the full price?
The policy refunds the product. Return postage is paid by the buyer. Whether the original shipping charge is refunded is not published.
Can I return just some of the bottles?
Ask the order desk when you phone. How partial returns are handled is not published.
What if I received the wrong item?
Phone +1 (323) 391-7352 before you open anything. Keep the packing and take photos.
Should I dispute the charge with my bank instead?
Try the order desk first. A card dispute can slow things down, and the refund route through the order desk is already in place.
Where do I send returned Vigorus bottles?
232 Madison Avenue, Suite 1200, New York, NY 10016, USA. This is a returns address. The New York office at 180 Maiden Lane is a different address.
Can the website email process my refund?
No. [email protected] handles website questions and cannot see orders.
Do I get a confirmation when my return arrives?
The policy does not say. Your own tracking shows when the parcel is delivered. If you want written confirmation, ask the order desk when you phone to start the return.
Ready when you are
Order Vigorus from the authorized outlet
$49 to $79 a bottle, 30 capsules each. Every order has a 60-day money-back guarantee. Questions first? Call +1 (323) 391-7352.
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